AI & Automation in HR Outsourcing: Navigating Risks and Seizing Opportunities in Africa

Across Africa, businesses and HR departments are embracing a new era of digital transformation. A recent analysis by the Mastercard Foundation (with Caribou Digital and Genesis Analytics) notes that the continent’s BPO/ITES sector already employs over 1 million people and could grow fivefold if Africa gains just 10 percentage points more global market share. In […]